Refund policy

Return & Refund Policy – Caurz

We want you to love what you order from Caurz. If something isn't right, our 30-day return policy makes it simple to request a return or refund.

30-Day Returns on Full-Price and Sale Items

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase (your order number is fine).

How to Start a Return

Email us at caurzadmin@gmail.com or use our contact form with your order number and the item(s) you'd like to return.
Once your return is approved, we'll email you a return shipping label and instructions.
Pack the item securely and send it to our returns address:
Caurz LLC – Returns
2311 N Tracy Blvd
Tracy, CA 95376
United States

Items sent back without first requesting a return will not be accepted.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund, at no cost to you.

Non-Returnable Items

Sale and discounted items can be returned within 30 days, just like full-price items. A few items can't be returned:

Personal care and beauty products (such as makeup, skincare and hair care) once opened or used
Custom, personalized or special-order items
Perishable goods
Hazardous materials, flammable liquids or gases
Items marked "Final Sale" on the product page
Gift cards

Not sure if your item qualifies? Contact us and we'll be happy to help.

Exchanges

The fastest way to get a different size or color is to return the item you have and, once the return is approved, place a new order for the item you want.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. Items must be in the same condition you received them: unworn or unused, with tags, and in their original packaging, with proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post the refund. If more than 15 business days have passed since your return was approved, please email caurzadmin@gmail.com.